Accessibility Statement for Waste Disposal Hackney

Waste Disposal Hackney is committed to providing accessible waste and recycling information and services for all residents, businesses and visitors in the Hackney area. We want everyone to be able to use our digital services and access information about waste disposal, collections and recycling independently and with confidence.

Our commitment to accessibility

Our goal is for our digital services related to waste disposal in Hackney to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines explain how to make online content easier to use for disabled people, including people who use assistive technologies, people with sensory or cognitive impairments and people with temporary limitations.

We are continually working to improve the user experience for everyone and to apply relevant accessibility standards across our waste disposal information and service pages. This includes checking new content for accessibility issues before it is published and regularly reviewing existing content.

Using this website with assistive technologies

This website is designed to work with a range of assistive technologies commonly used in the Hackney area and beyond. This includes screen readers, screen magnifiers, speech recognition software and tools that modify colours and fonts. We aim to ensure that key information about waste disposal, such as collection times, service updates and disposal guidance, can be accessed effectively with these tools.

Text content is written in clear language so that information about how to dispose of waste in Hackney, what can be recycled and how to arrange special collections is straightforward to understand.

Screen reader support

Pages providing waste disposal information in Hackney are structured to support screen reader navigation. Headings are ordered logically, form fields are labelled where possible and images that add important information are given alternative text. This helps users of screen readers to understand key details such as service changes, local disposal rules and contact routes without needing to see the screen.

We aim to ensure that important alerts about accessible waste disposal services, such as suspended collections or revised collection times, are clearly readable by screen readers.

Keyboard navigation

The site is designed so that you can navigate major sections using a keyboard alone. You should be able to move through menus, forms and links in a logical order without needing a mouse. This supports residents who rely on keyboard-only navigation to manage waste disposal services in Hackney, such as booking special collections or finding out where to dispose of specific items.

Where practical, focus indicators are visible so users can see which part of the page is selected as they move through content using the keyboard.

Ongoing improvements and known issues

We recognise that no website is perfectly accessible for every person and every technology. We are reviewing our waste disposal content and digital tools for Hackney on an ongoing basis to identify and fix accessibility issues. When we introduce new features, we aim to design and test them with accessibility in mind from the beginning.

If we become aware of content or functions that are not fully accessible, we will prioritise improvements based on how severely people are affected and how often the affected content is used.

Requesting information in an accessible format

If you need information about waste disposal in Hackney in a different format, such as large print, audio, easy read or another format that better meets your needs, you can request this from our team. Please describe the format you need and the specific waste disposal information or service you are interested in so we can respond effectively.

We will work with you to provide accessible waste disposal information and will respond to requests as quickly as we reasonably can.

Contacting us about accessibility

If you experience any difficulty using our waste disposal services online in Hackney, or if you find any accessibility problems that are not mentioned in this statement, please contact our accessibility team. Explain the issue, the page or service you were trying to use and the device or assistive technology you were using. This will help us investigate and improve our services.

We welcome feedback on the accessibility of Waste Disposal Hackney services. Your comments help us make our information and digital services easier to use for everyone.