Tipper Van - Rubbish Removal and Waste Clearance Prices in Hackney, E5
Luton Van - Rubbish Removal and Waste Clearance Prices in Hackney, E5
20/11/2024
Selling property in Hackney, like in any area, involves a series of well-planned steps to ensure...
Waste Disposal Hackney Service Terms and Conditions
These Terms and Conditions govern the provision of waste disposal and waste collection services to customers in Hackney and surrounding areas. By booking or using our waste disposal services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, business, landlord, managing agent, local organisation or other entity that requests or uses our waste disposal or waste collection services.
Services means any waste collection, removal, disposal, recycling, bulky waste clearance, garden waste clearance, commercial waste service or related service we provide.
Waste means any materials presented by the Customer for collection and disposal, including general refuse, mixed recycling, bulky items, garden waste, and commercial waste, excluding any prohibited items described in these Terms and Conditions.
Site means the property, premises or location at which the Services are to be carried out.
Agreement means the contract between us and the Customer for the provision of the Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
We provide waste disposal and collection services for domestic and commercial customers. The exact scope of the Services will be as described in our quotation, booking confirmation, or agreed service schedule. We reserve the right to refuse any waste that does not comply with these Terms and Conditions or applicable waste regulations.
Unless expressly stated otherwise in writing, our Services do not include deep cleaning, dismantling of structural elements, or removal of fixtures that are integral to the building. We may, at our discretion, assist with minor dismantling of items such as furniture to enable collection, provided this can be carried out safely.
3. Booking Process
3.1 Bookings can be made by telephone or email. When you make a booking request, you must provide accurate information about the type, volume, and location of the waste, access to the Site, and any relevant restrictions such as parking limitations or time constraints.
3.2 We may request photographs or a written description of the waste and the Site to provide an accurate quotation. Any quotation given based on information supplied by you is subject to inspection of the waste and the Site on arrival. If the actual volume or nature of the waste differs from that described, the price may be adjusted or the Service may be refused.
3.3 A booking is only confirmed when we issue a booking confirmation, which may be communicated by email or verbally with a reference number. We reserve the right to decline any booking request.
3.4 The Customer is responsible for ensuring that someone with authority to approve changes and charges is present on Site at the agreed collection time, unless a prior arrangement has been made for unattended collections.
4. Access and Parking
4.1 The Customer must provide safe and reasonable access to the Site for our vehicles and operatives. This includes informing us in advance of any access restrictions such as controlled parking zones, height restrictions, or narrow access.
4.2 Where parking charges apply, these will be the responsibility of the Customer and may be added to the final invoice. If parking is not available or is unlawfully restricted so that we are unable to carry out the Service, we may treat this as a cancellation by the Customer and clause 8 may apply.
4.3 If access is unsafe or likely to cause damage to property or our vehicles, we may refuse to proceed with the Service, or we may agree an alternative method of collection, which could lead to additional charges.
5. Customer Responsibilities
5.1 The Customer must ensure that all waste intended for collection is clearly identified and separated from any items that are not to be removed. We are not responsible for items removed in error where those items were not clearly segregated.
5.2 The Customer must ensure that waste is reasonably accessible and, where agreed, pre-bagged or contained. Where additional labour is required due to poor access, excessive distance to the vehicle, or unprepared waste, we may apply additional charges which will be notified to the Customer on Site.
5.3 The Customer must not present any hazardous or prohibited waste unless this has been expressly agreed in advance. Hazardous or prohibited waste includes, but is not limited to, asbestos, clinical and medical waste, chemicals, solvents, oils, gas cylinders, large quantities of paint, and electrical items containing hazardous components that require specialist disposal.
5.4 The Customer is responsible for ensuring that they are authorised to arrange the removal of waste from the Site and that removal does not breach any third-party rights, tenancy agreements, freeholder requirements or statutory provisions.
6. Waste Regulations and Duty of Care
6.1 We operate in accordance with applicable UK waste regulations and environmental legislation. As part of our duty of care, we will transport and dispose of waste only at appropriately licensed waste transfer, treatment, recycling or disposal facilities.
6.2 Where applicable, a waste transfer note or duty of care documentation will be completed, which may be provided in electronic or paper form. The Customer agrees to provide any information reasonably required for completion of such documents.
6.3 The Customer remains responsible under waste legislation for ensuring that waste is transferred only to an authorised carrier. By using our Services, the Customer confirms that they have taken reasonable steps to satisfy themselves that we are a legitimate and registered waste carrier.
6.4 The Customer must not conceal hazardous or prohibited materials within general waste. If such materials are discovered, we may refuse to collect them, or we may arrange for specialist handling at additional cost, which will be payable by the Customer.
7. Pricing and Payments
7.1 Prices are generally based on the volume, weight, type of waste and the labour required to carry out the Service. Any prices quoted prior to arrival are indicative and subject to confirmation on Site.
7.2 Unless stated otherwise in writing, all prices are exclusive of VAT. VAT, where applicable, will be added at the prevailing rate.
7.3 Payment terms will be specified at the time of booking. For most domestic Customers, payment is due immediately on completion of the Service by cash or accepted card payment. For commercial Customers with approved accounts, payment is due within the agreed credit period from the date of invoice.
7.4 We reserve the right to request full or partial payment in advance, particularly for larger clearances or repeat commercial services. Any deposit paid may be offset against the final invoice.
7.5 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate for late payment, together with any reasonable costs incurred in recovering the debt.
8. Cancellations and Changes
8.1 The Customer may cancel or reschedule a booking by giving us reasonable notice. For standard bookings, we ask for at least one full working day notice prior to the agreed collection time.
8.2 Where adequate notice is given, any deposit paid may be refunded or applied to a rescheduled booking at our discretion. If cancellation occurs with less than one full working day notice, we reserve the right to charge a cancellation fee to cover administrative and scheduling costs.
8.3 If we attend the Site at the agreed time and are unable to carry out the Service due to reasons beyond our control, including lack of access, unsafe conditions, or the absence of an authorised representative where required, we may treat the booking as cancelled by the Customer and a call-out or cancellation charge may apply.
8.4 We may cancel or reschedule a booking if we are prevented from carrying out the Service due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness or legal restrictions. We will notify the Customer as soon as reasonably practicable and will seek to rearrange the Service at a mutually convenient time. We will not be liable for any indirect loss arising from such cancellation or delay.
9. Performance and Timeframes
9.1 We will use reasonable endeavours to carry out the Service on the date and within the time window agreed at the time of booking. Any timeframes given are estimates only and are not guaranteed unless expressly confirmed as such in writing.
9.2 We shall not be liable for any loss, damage, or expense arising from any delay, rescheduling or failure to perform the Service where such delay or failure is due to circumstances beyond our reasonable control.
10. Liability and Limitations
10.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
10.2 Subject to clause 10.1, our total liability to the Customer arising out of or in connection with the Agreement, whether in contract, tort, breach of statutory duty or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Service giving rise to the claim.
10.3 We will use reasonable care and skill when providing the Services. However, we shall not be liable for any pre-existing damage to property, fixtures, fittings, surfaces, or access routes, or for wear and tear arising from normal use. It is the Customer’s responsibility to protect floors, walls, and other surfaces if they are concerned about potential scuffs from the movement of waste items.
10.4 We shall not be responsible for loss of or damage to any item that the Customer has not clearly identified as waste. The Customer should remove or secure any items that are not to be disposed of.
10.5 We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of use, or loss of opportunity, arising out of or in connection with the Services.
11. Insurance
11.1 We maintain appropriate public liability insurance and, where applicable, employer’s liability insurance in respect of our operations. Details of cover can be provided upon request.
11.2 It remains the Customer’s responsibility to arrange their own insurance for any high-value items, fixtures or structures that may be near the working area or access route.
12. Complaints and Disputes
12.1 If the Customer is dissatisfied with any aspect of the Service, they should notify us as soon as possible, and in any event within 48 hours of completion of the Service. We may request photographs or a written description of the issue to help us investigate.
12.2 We will aim to resolve complaints promptly and fairly. This may include a revisit to the Site, a partial refund, or another suitable remedy where appropriate and where the complaint is upheld.
12.3 If a dispute cannot be resolved directly between us and the Customer, either party may seek to rely on their legal rights under the governing law and jurisdiction clause of these Terms and Conditions.
13. Data Protection and Privacy
13.1 We will handle any personal information provided by the Customer in connection with the Services in a responsible manner and in accordance with applicable data protection laws.
13.2 Personal data may be used for the purposes of handling bookings, providing the Services, managing payments, and addressing queries or complaints. We may also retain certain records for legal, accounting, or regulatory purposes.
14. Termination
14.1 We may terminate the Agreement with immediate effect by giving written or verbal notice to the Customer if the Customer commits a material breach of these Terms and Conditions, including failure to pay sums due or presenting prohibited waste without disclosure.
14.2 Termination shall not affect any rights or obligations which have accrued prior to termination, including the obligation to pay sums already due for Services performed.
15. Amendments to Terms and Conditions
15.1 We reserve the right to amend these Terms and Conditions from time to time. Any such amendments will not affect existing Agreements already in place at the time of amendment unless expressly agreed with the Customer.
15.2 Continued use of our Services by the Customer following any update to these Terms and Conditions shall be taken as acceptance of the revised terms, where permitted by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service to the Customer.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire Agreement between the parties in relation to the Services and supersede any prior understandings or agreements.
